Using the augmented reality scanner
- Open the Traces Urbaines application.
- Allow camera access.
- On first launch, wait for the data download to finish.
- Tap the button that opens the scanner.
- Point the camera at an official Traces Urbaines sticker.
- Keep the sticker fully visible until the content opens.
An Internet connection is required on first launch and to download certain content.
Discover the stickers
Frequently asked questions
The sticker is not recognized
Make sure the initial download is complete, use an official sticker, place it in good lighting, avoid shadows, and keep the image fully visible.
Content does not load
Check your Internet connection, close and reopen the application, use the data update option, and make sure your device has enough available storage.
The camera does not work
Make sure the application is allowed to use the camera in your device settings.
The download is stuck
Check your Internet connection, then tap “Retry”. If the issue continues, restart the application or contact support.
3D content does not appear
Some 3D content may require an augmented reality compatible device and a stable Internet connection.
Report a problem
To help us understand the problem quickly, please include in your message:
- your device model
- your iOS or Android version
- the application version
- a description of the problem
- a screenshot, if possible
